AIG Auto Insurance

American Insurance Group, Inc. (also known as AIG) has been up against a wall of bad press ever since the recent investor crisis left the insurance giant starved for cash, prompting a Washington bailout. Let’s put aside all talks of the financial crisis and focus on AIG as an auto insurance provider for a minute. How does it stack up against the rest?

According to J.D. Power and Associates’ recently released 2008 National Auto Insurance Study, AIG has less than spectacular ratings across the board, with the highest ratings coming in for the provider’s prices (3/5 stars). In terms of the car insurance policy offerings, billing process, contacting the insurer, and overall customer experience, AIG rated 2/5 stars on each, which puts the provider in line with ‘the rest,’ according to survey results. The 2008 National Auto Insurance Study is based on 21,236 responses from auto insurance policyholders who were surveyed in April and May 2008. On the other hand, AIG received an A++ from A.M. Best, a full-service credit rating organization. This rating is assigned to companies which have on balance superior financial strength, operating performance, and market profile when compared to A.M. Best's established standards.

How does all of this translate into customer satisfaction (or dissatisfaction)? Well according to actual customer reviews on epinions.com, AIG takes its biggest hit on customer service. The majority of the negative reviews praise AIG for it’s competitive auto insurance rates but berate the provider for it’s automated phone service and the apparent inability to get a real person on the phone. All in all it seems like if you’re looking for low prices on your premium but very little personalized attention, AIG might be the provider for you.