Allstate Auto Insurance

Originally founded in 1931 by Sears Roebuck (a relationship that lasted until the 1980s), Allstate Insurance is the second largest U.S. personal lines property and casualty insurer when it comes to earned premiums. Allstate’s primary focus is private passenger automobile insurance and homeowner’s insurance in the U.S. but they have many areas of specialty including property and casualty insurance business as well as selling life insurance, retirement and investment products. Auto insurance actually makes up about 70% of Allstate’s total business, making it the second largest automobile insurance company in the U.S. Also worth noting is that the Allstate Corporation is the largest publicly held personal lines insurer in the United States. Allstate provides insurance products and services to more than 17 million households through a distribution network which utilizes approximately 15,000 exclusive agencies and exclusive financial specialists in the U.S. and Canada. Additionally Allstate sells its services through banks, independent agents, brokers, broker dealers, as well as online and over the phone.

So –what about customer feedback? Do consumers feel like they are in good hands with Allstate? Well, depends on who you ask, clearly. Looking at a variety of customer reviews on epinions.com, customers seem largely dissatisfied with Allstate’s customer service and rates. Poor customer service and high rates is a deal breaker for me and I’m sure it is for most of you!

Granted, you have to take this feedback with a grain of salt. If someone was aggravated enough to leave negative feedback the likelihood that the review is going to be completely objective is pretty slim. Read these reviews at your own risk. For another perspective, JD Power and Associates annual national auto insurance study for 2008, Allstate scored highly in variety of policy offerings and ease of its billing and payment process. On the other hand, Allstate received lower scores on policy rates, which backs up the majority of customer reviews on epinion.com. Results of the study are based on 21,236 responses from auto insurance policyholders who were surveyed in April and May 2008. My best advice is to give Allstate a fair shake when shopping around for the best car insurance to suit your specific needs.